Introduction

Here Counseling (“Here Counseling,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://herecounseling.com (the “Website”) or interact with us online. This policy applies only to information collected through the Website and does not cover information collected during actual therapy sessions (see our separate HIPAA Notice of Privacy Practices provided to clients at intake).

Information We Collect

We collect two categories of information:

  1. Automatically Collected Information (via cookies, analytics tools, and server logs): IP address, browser type, device information, pages visited, time spent on pages, and referral sources.
  2. Information You Voluntarily Provide through contact forms, scheduling requests, or other submissions: name, email address, phone number, message content, appointment preferences, or other details you choose to share.

We do not sell your personal information to any third parties.

How We Use Your Information

We use the information to:

  • Respond to your inquiries and scheduling requests.
  • Improve the Website and user experience.
  • Analyze Website usage trends.
  • Send occasional marketing communications (you may opt out at any time).
  • Comply with legal obligations.

Sharing and Disclosure

We may share information with:

  • Service providers who assist with Website hosting, analytics, email delivery, or scheduling (under contracts that require them to protect your data).
  • Law enforcement or government agencies when required by law.
  • In the event of a business transfer (merger, acquisition, etc.).

Cookies and Tracking Technologies

We use essential cookies for Website functionality and analytics cookies (e.g., Google Analytics). You can manage or disable cookies through your browser settings. A cookie consent banner will be displayed on first visit.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is infallible, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within 45 days (or as required by law).

California Resident Rights (CCPA/CPRA)

If you are a California resident, you have the following rights (subject to verification and legal exceptions):

  • Right to know what personal information we have collected, used, or disclosed.
  • Right to delete your personal information.
  • Right to correct inaccurate personal information.
  • Right to opt out of any “sales” of personal information (we do not sell data).
  • Right to limit use of sensitive personal information (we collect none via the Website).
  • Right to non-discrimination for exercising these rights.

To exercise any right, contact us using the details below. We will verify your identity before processing the request.

Children’s Privacy

The Website is not directed to children under 18. We do not knowingly collect data from minors.

International Users

The Website is hosted in the United States. By using the Website, you consent to the transfer and processing of your data under U.S. laws.

Changes to This Privacy Policy

We may update this policy. Material changes will be posted on the Website with a new “Last Updated” date. Continued use after changes constitutes acceptance.

Contact Us

Here Counseling Pasadena Office: 595 E Colorado Blvd, Suite 629, Pasadena, CA 91101 Care Coordinator: (323) 209-5504 (For privacy-related requests, please reference “Privacy Inquiry” in your message.)